f.a.q.
Are the ALANDIUM watches mechanical, and are they water-resistant?
ALANDIUM watches operate using mechanical movements, eliminating the need for batteries as they are powered by the motion of your wrist. Additionally, all ALANDIUM watches are water-resistant, ensuring durability and functionality in various environments.
What are the shipping terms and delivery period for ALANDIUM watches, and how are VAT and customs handled?
ALANDIUM watches typically arrive within 7 to 10 working days after placing your order. VAT and customs duties are included in the price displayed at checkout. However, if you opt for express delivery, additional charges for delivery, VAT, and customs duties may apply and will be outlined during the checkout process.
How long is the warranty period for ALANDIUM products?
ALANDIUM offers a 2-year warranty on all of its products.
What is the return policy for ALANDIUM items?
ALANDIUM has a 14-day return policy. Items must be returned in their original condition within 14 days of receipt for a refund.
How can I track my order?
You receive a track of your order number on your email. Alternatively, you can contact our customer service team for assistance.
Can I cancel or modify my order after it has been placed?
Orders cannot be canceled or modified once they have been placed. However, you may be able to return the item for a refund or exchange within the specified return period.
What payment methods are accepted on the ALANDIUM website?
ALANDIUM accepts various payment methods, including credit/debit cards and other secure payment gateways. Accepted payment methods will be displayed at checkout.